Customers Suing GCI For Poor Cell And Data Performance

GCI is facing a lawsuit filed by customers in Bethel and along the Kuskokwim. The suit alleges that the communications company has been ripping off customers in the YK Delta.

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The complaint was filed in the Bethel Courthouse on Tuesday, April 22, by The Law Office of Jim Valcarce and the Law Office of David Henerderson. Henederson says the allegations against GCI are over the poor quality of their data plans and cell phone service, despite advertising that both are fully functional.

There are four plaintiffs currently listed including Mary Pete, Robert Sundown, William Howell and Lynda Kvamme. They allege GCI has been advertising their 3G network in rural Alaska, and specifically the Yukon Kuskokwim Delta regardless of the fact that their smartphone and data plans were not supported by sufficient infrastructure.

The suit alleges GCI’s data almost never works and that dropped call rates are often between 50 percent and 100 percent.

Henderson says they are petitioning the court to make the suit into a class action suit that could affect thousands of customers in YK Delta

GCI did return a call from KYUK by print time.

Shane Iverson is a reporter at KYUK in Bethel.

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